FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

This section answers of the frequently asked questions.  We put the FAQ into several categories. Please feel free to contact us, If you have more specific questions that are not answered on this section.

Legal Issues

The Palm Wood (coconut wood) comes from Sulawesi island
The Bengkirai Wood comes from Kalimantan island
The Merbau Wood comes from Papua island

All our wood derives from sustainable plantations.
Processing to be raw timber in Surabaya,
We can provide certificates of origin if requested.

All the timber are from legal logging, it can be seen on documents.

Production

Contact our marketing staff (see contact us) to discuss and confirm the detail of your order.
We will calculate your order and give you an offer according to your orders detail.
After all the details and the price are agreed,
you can pay a deposit (see price and payment) to start the manufacturing process.

The length of the production time depends on the building size,
material availability and your specifications.
But normally, it will take :

1-3 weeks for gazebos,doors,windows and cabinets.
1-3 months for house.

We will informed you the progress of the work from time to time through e-mail.

The structures should last up to 30 – 40 years depending on the maintenance and location.

Our package includes a manual of the procedures for assembly.
Also, the various portion of the home are coded to help with construction.

Absolutely yes, because the house is using knock-down system.

Yes, just send us your design by email. Minimum requirements for costing: the design plan, section, and elevations with materials you wish to use.
Upon receiving your complete detailed plans, we will be happy to calculate a price for you.

Yes, we will help you with the concept, conceptual drawing and architectural layout. Down Payments are usually required for this process.

1st. You have to check local building codes in your area and how they pertain to prefab structures.
2nd. You might ask for the assistance of a local contractor, they are usually very experienced with building codes and also can help with the assembly of your prefab structure.
3rd. We can also send a representative from our company to the project in your country.

Price and Payment

Our products are custom made and pricing is always connected with the fluctuation of materials prices on the market,
then when you have decided to order our products please ask for a proposal from us immediately.
We will give you our best price according to the current pricing at that time.
You can also apply for conditions and relevant options regarding the product that you order.

When the customer agreed to placing an order, a 50% deposit is required.
Balance of payment is made when the house is completed. Click to more Terms & Conditions

You can make the payment via electronic transfer to our bank account in Rupiah.
Payments in other currencies will be converted to Rupiah.
Electronic transfer process will take up to 7 days before your payment reaches our bank account.

Material

We use local hard woods which is Grade A wood known for their strength and durability, such as :
Bengkirai and Merbau Wood
We use this wood because of its strength. It can be left outside for over 30 years with no deterioration.
Coconut Wood
We use this wood for the pillars because of its strength and it gives the impression of traditional ethnic.

All wood with a thickness less than 6 cm has been kiln dried to prevent warping and splitting.
For timber more the 6 cm of thickness, we typically air dry the wood, but for certain application will also kiln dry as needed.

Absolutely yes. These types of woods (Merbau and Bengkirai) have been chosen for their natural anti-termite properties.
For Coconut Wood we need apply chemical anti termite.

Like all natural woods bengkirai will expand and contract a little depending on the climatic conditions.
Merbau wood almost no expand and contract. This is normal and does not affect the overall stability and appearance of the structure.

Bengkirai and Merbau wood are very durable tropical hardwood and needs practically low maintenance.
The maintenance depends on which temperal zone the structure is located.
As a general guideline, we recommend using a standard wood treatment or similar every two to three years.

Delivery and Shipping

Sometime the wood will expand and shrink,because there is a different humidity between Bali with another country.
But don’t be worried about this problem because we have anticipated this problem with our system.

All our proposals are based on an ex factory condition.
It means that the shipping costs will be calculated separately, whether it will be organized by you or we can organize it for you.

Term and Condition

When the customer agreed to placing an order, a 50% deposit is required. Balance of payment is made when the house is completed. Except for the lower amounts we offer a flexible payment system. We have set up a system where the client is free to chose which payment system will suit best.

For orders less than USD 3,000 : payment 100% in advance.

For orders over than USD 3,000,  We provide three options:

Down Payment: 25%
1st installment: 25% against a pre-assembly progress of 50%.
2nd installment: 20% against a pre-assembly progress of 70%.
3rd installment: 20% against a pre-assembly progress of 90%.
4th installment: 10% at completion and prior to shipment.
Material price escalations, if any, apply for this option.

Down Payment: 50%
1st installment: 20%, against a pre-assembly progress of 70%.
2nd installment: 20%, against a pre-assembly progress of 90%.
3rd installment: 10% at completion and prior to shipment.
No material price escalations with this option.

Down Payment: 70%
1st installment: 20%, against a pre-assembly progress of 90%.
2nd installment: 10%, at completion and prior to shipment.
No material price escalations with this option.

NOTES:

  • Price escalations apply for option 1 in the event that raw materials have increased in price since the start of the project. Adjustments will be made to the invoice accordingly over the costs for the remaining materials needed to complete one.
  • Payments for installments need to be received not later than 7 calendar days after client has received the invoice. cv. Aditya Bangun Perkasa reserves the right to halt or suspend the works if payments are delayed, until the funds have been credited to our account.
  • When full payment for the final installment has been received, the goods will be shipment to your country of destination but cost for packing and shipping are not included in project price